Terms and Conditions

Date of Last Revision: 05 Apr 2019

Welcome to Dear Guests. The following are the terms and conditions of this website (www.dearguests.co), owned and operated by Dear Guests, LLC (“Dear Guests”). All visitors agree that access to and use of this site are subject to the following terms and conditions and other applicable laws. If you do not agree to these terms, you should not use or access this website. Dear Guests reserves the right to revise these terms at any time by updating this agreement.



The entire content included in this site, including but not limited to text, graphics or code is collectively the property of Dear Guests and are protected by copyright, trademark and other property rights and laws. You agree not to sell, license, rent, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit, modify or create derivative works from any content or materials on the Site. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Dear Guests or purchasing Dear Guests products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Dear Guests or to purchase Dear Guests products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Dear Guests. You further agree not to change or delete any proprietary notices from materials downloaded from the site.



This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Dear Guests disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Dear Guests does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Dear Guests does not make any warranties or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.



Dear Guests is designed to allow users to subscribe to buy individual products, monthly boxes, receive newsletters with information and deal offers, and participate in product giveaways and contests.



The contents of each box will vary, and we make no guarantees that you will receive a particular product in a box. Each box may vary depending on product availability. It is your responsibility to review the ingredients of each product to avoid allergic reactions or other side effects. The products within the boxes are not manufactured by Dear Guests, but rather by our suppliers. If you have any questions or complaints about a product, please contact us at hello@dearguests.co.



Dear Guests disclaims all warranties, express or implied, for the quality and ingredients of the products provided. Dear Guests does not represent or warrant that all of the products provided will be 100% free of any trace elements of ingredients or allergens, including but not limited to, gluten or animal products. Actual packaging and materials of each unique product may contain important ingredient, manufacturing and use information. All labels, warnings and directions must be read before using or consuming any of the products.



Dear Guests shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Dear Guests has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.



As part of our order processing procedures, we may screen orders for fraud or other types of unauthorized or illegal activity. We reserve the right to refuse any order due to suspected fraud or unauthorized or illegal activity. If we suspect fraudulent, unauthorized or illegal activity, we may reject your order or we may contact you at the phone number or email address you provided to confirm your order. We also reserve the right to cancel any accounts or refuse to ship to certain addresses due to suspected fraud or unauthorized or illegal activity. We take these measures to protect our customers as well as ourselves from fraud or other unauthorized or illegal activity.



In the event that a Dear Guests product is mistakenly listed at an incorrect price, Dear Guests reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Dear Guests reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Dear Guests shall issue a credit to your credit card account in the amount of the incorrect price.



These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Dear Guests without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.



Dear Guests may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Dear Guests.



Dear Guests offers a monthly box subscription service. All subscriptions automatically renew 30 days after the date of the order successive increments at the then current subscription rate. The "first-month free" offer increases to full price amount after 30 days. By purchasing a subscription, you accept responsibility for all recurring charges prior to cancellation and you hereby authorize Dear Guests to bill your credit card as described. Consistent with the then-current published service rates located at www.dearguests.co, in some cases the auto-renewal subscription price may be at a higher price than the initial published subscription price purchased.



The boxes are shipped by the 15th of each month.

Free shipping only applies to orders within the contiguous U.S. Free shipping does not apply to orders to Hawaii and Alaska, outside the contiguous 48 states.



You may cancel your subscription at anytime by sending Dear Guests an email at hello@dearguests.co. In order to cancel your subscription you must email your cancellation request before your next renewal billing charge. Dear Guests is unable to accept any returned boxes and there are no refunds for requests that come in on or after the renewal date.



You can change your delivery address at any time by either logging into your Dear Guests Online Account or by sending an email to hello@dearguests.co. In order to affect a particular months shipment, you must submit your address change prior to your next renewal billing (before the 1st of the month). Dear Guests is unable to provide refunds for any address changes that come in on or after the 1st of the month.



Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Dear Guests or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.



Dear Guests reserves the right, at any time, to modify, suspend, or discontinue the site or its services or any part thereof with or without notice. You agree that Company will not be liable to you or to any third party for any modification, suspension, or discontinuance of the site or services or any part thereof.



You are responsible for maintaining the confidentiality of your Dear Guests online account information and are fully responsible for all activities that occur under your Dear Guests account. You agree to immediately notify Dear Guests of any unauthorized use, or suspected unauthorized use of your account or any other breach of security. Dear Guests cannot and will not be liable for any loss or damage arising from your failure to comply with the above requirements.



Dear Guests does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Dear Guests is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Dear Guests reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Dear Guests in its sole discretion.



You agree to indemnify, defend, and hold harmless Dear Guests, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.



In an attempt to provide increased value to our visitors, Dear Guests may link to sites operated by third parties. However, even if the third party is affiliated with Dear Guests, Dear Guests has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Dear Guests. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Dear Guests seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).



By entering into this terms of service agreement, you hereby irrevocably waive any and all rights you may have to form, join or participate in any class or legal procedural device. Any claims arising out of, relating to or in connection with this terms of service agreement shall be asserted individually.



Your use of this site shall be governed in all respects by the laws of the state of Florida, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Dear Guests products) shall be in the state or federal courts located in Orange County, Florida. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Dear Guests products) must be commenced within one (1) year after the claim or cause of action arises. Dear Guests failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Dear Guests may assign its rights and duties under this Agreement to any party at any time without notice to you.



Any questions or comments you have may be directed to the following contact information.

Dear Guests 

Telephone: (407) 533-0347

Email: hello@dearguests.co